LiveRecover provides a human-powered, text message-based abandoned cart recovery tool for eCommerce. The tool uses contact information from the checkout process to follow up with customers manually. This process enables LiveRecover to answer customer questions in real-time to help convert the abandoned cart into a sale.

Segment’s Customer Data Infrastructure (CDI) is the technical foundation for customer-first businesses and provides data integration (Connections), data governance (Protocols), audience management (Personas).