LiveRecover provides a human-powered, text message-based abandoned cart recovery tool for eCommerce. The tool uses contact information from the checkout process to follow up with customers manually. This process enables LiveRecover to answer customer questions in real-time to help convert the abandoned cart into a sale.

Mattersight helps premier brands have better conversations with their customers with transformative contact center technology. Explore our products suites: Predictive Behavioral Routing, Capture, Analytics, and Productivity.